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Contact Us

CUSTOMER CARE : hello@dosfemmes.com

Below you will find everything you need to know about shopping with Dos Femmes.

If you do not find the answer to your question, please email hello@dosfemmes.com and a customer service representative will get back to you within 24 hours.

SHIPPING :

All orders placed between Monday-Saturday before 2PM MST will be shipped the same day. 

 All orders places after 2PM MST will be shipped the next business day.

 Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please contact us ASAP at hello@dosfemmes.com if you do not receive a tracking number.

UNITED STATES ORDERS:

We ship ALL orders within the United States FREE! 

This shipping method is standard USPS shipping. If you need your Dos Femmes Favs to be with you ASAP, we offer discounted express shipping for $9.00 USD on ALL orders, if selected during checkout.

Express shipping is then free on all orders over $100.00 USD.

TIMES:

With free standard shipping, please allow 2-7 business days from the day your order is shipped. With express shipping, all orders will be received within two business days from the day your order ships. 

INTERNATIONAL ORDERS:

Please note that all prices are listed in $USD.

COSTS + TIMES:

CANADA, UK, AND ALL OTHER COUNTRIES:

Flat standard shipping rate : $15

Please allow 5-10 business days from the day your order is shipped.

RETURNS:

If you are unhappy with your order, please contact us at hello@dosfemmes.com within 7 days of purchase to discuss a store credit, exchange or refund.

We PERSONALLY quality check each item before it is sent. If you believe that your item is faulty, please contact us immediately.

IMPORTANT:

ALL RETURN REQUESTS NEED TO BE MADE WITHIN 7 DAYS OF RECEIVING YOUR ORDERANY RETURN REQUESTS MADE OUTSIDE THIS PERIOD WILL BE DENIED. 

ALL RETURNED ITEMS MUST BE IN THEIR ORIGINAL, UNWORN CONDITION – FREE OF ODORS AND MARKS.

PLEASE BE CAREFUL WHEN TRYING ON YOUR PURCHASE AS ANY MARK MAY DISRUPT THE RETURN PROCESS.

TO REQUEST A RETURN, PLEASE EMAIL OUR TEAM AT hello@dosfemmes.com WITHIN 7 DAYS. PLEASE INCLUDE THE FOLLOWING INFORMATION IN THIS EMAIL:

+  ORDER NUMBER  +

+  PRODUCT/S YOU ARE WANTING TO RETURN  +

+  REASON FOR RETURN  +

HAPPY SHOPPING!

Store Front: 5034 Doniphan Drive, Suite D (next to Tippi Teas)

El Paso, Texas 79932

Hours: Tuesday-Saturday

10 AM - 5PM 

Business Inquiries: shopdosfemmes@gmail.com

 

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